Appastore Refund Policy

At Appastore, customer satisfaction is our priority. We are committed to providing a seamless shopping experience and addressing any issues that may arise with your orders. This Refund Policy outlines the terms under which refunds may be issued for orders placed through the Appastore platform.

1. Eligibility for Refunds

Refunds may be requested in the following cases:

• Damaged or Defective Items: If an item arrives damaged, spoiled, or in a defective condition, you may request a refund or replacement.
• Missing or Incorrect Items: If your order is incomplete or contains incorrect items, we will work to correct the issue promptly. This includes items that were ordered but not received or any substitutions made in error.
• Late Deliveries: If your order is not delivered within the estimated delivery window, you may be eligible for a partial or full refund, subject to our review of the delivery circumstances.
• Cancellation by Vendor: If a vendor cancels your order due to unforeseen reasons, we will process a full refund for any amount charged.

2. Non-Refundable Situations

Certain scenarios may not be eligible for refunds:

• Customer Error: Refunds are not issued for orders where the incorrect item was selected by the customer or if an incorrect delivery address was provided.
• Change of Mind: Once an order is confirmed and dispatched, we cannot issue refunds for items that customers no longer want, unless there is a quality issue.
• Delivery Refusal: If the delivery was attempted and the customer was unavailable or refused the order without valid reason, a refund may not be issued.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Customer Support: Reach out to our Customer Support team within 24 hours of receiving your order. You can contact us through the Appastore app or at [support@appastore.com].

2. Provide Details: Please provide your order ID, a description of the issue, and any relevant photos (e.g., damaged items).

3. Review and Processing: Our team will review your request, and if approved, we will process the refund within 3-5 business days. Refunds are credited to your original payment method or to your Appastore account balance, depending on your preference.

4. Partial Refunds

In some cases, partial refunds may be issued when only certain items in an order are eligible for a refund. The amount will be calculated based on the item’s value and any applicable delivery fees.

5. Timeframe for Refunds

Refunds typically take 3-5 business days to process once approved. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account. If you do not receive your refund within 10 business days, please reach out to our Customer Support team for assistance.

6. Special Considerations for Promotions and Discounts

For orders placed with promotional discounts or codes, the refund amount will be adjusted to reflect the promotional price paid, not the original price. Additionally, any refunded items will no longer qualify for promotions or loyalty points related to that order.

7. Our Commitment

At Appastore, we believe in fair and transparent practices to ensure our customers receive the value they expect. We take each refund request seriously and work hard to resolve issues quickly and fairly.

If you have any further questions or need assistance with your order, please contact our Customer Support team. Thank you for choosing Appastore!